Opening
Open
"Thank you for calling McKenzie Capital, this is [name]. I'm here to help — can I start with the business name on the account?"
Mid-call
Acknowledge & redirect
"I hear you. Let's look at what we can put together today so this doesn't follow you into the next cycle."
Close
Confirm
"To recap, we have a payment of $X scheduled for [date]. You'll see a confirmation email within the hour."